000017735 - Authentication Manager 8.x: error: 'Processing aborted. com.rsa.authmgr.internal.protocol.ace.AgentNotFoundException: Agent Not Found' in the /opt/rsa/am/server/logs/imsTrace.log

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017735
Applies ToAuthentication Manager 8.1
IssueAuthentication Manager 8.x: error: "Processing aborted. com.rsa.authmgr.internal.protocol.ace.AgentNotFoundException: Agent Not Found" in the /opt/rsa/am/server/logs/imsTrace.log
IP address in the error is a valid alternate ip address of an agent host.
Resolution

Add a record to the AM server's hosts file   

1.2.3.4      agent host name

where 1.2.3.4 is the alternate ip address in the error message and agent host name is the name of the agent host record.

Legacy Article IDa67302

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