|Applies To||ClearTrust Web Agent Apache V3.5 Agent|
Apache 1.3 on Solaris
ct_receive_TCP: SSL error 6
"Internal server error"
It has been reported that sporadically an Apache 1.3 webserver protected by CT agent 3.5 might stop working correctly, returning internal server errors.
The problem is caused by issues with the SSL communication channel used by the agent to talk to the aserver. Agents using non-encrypted communication ( cleartrust.agent.ssl.use=Clear in webagent.conf ) should not be affected by this issue.
This issue can be temporarily resolved by restarting Apache.
Typically the following entries would appear in the agent's debugging log when this error's occurring:
Should you need to enable debugging for your CT 3.5 agent, simply add the following lines in webagent.conf after the <Global> line:
... and restart apache.
|Resolution||In order to fix this issue, please contact customer support and request HotFix 18.104.22.168|
|Legacy Article ID||a31980|