000023152 - An invalid user is not correctly redirected to the configured 'invalid user' page.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023152
Applies ToClearTrust Agent 4.6
Microsoft Windows Windows Server SP1
IssueWould like the ClearTrust agent to redirect an invalid user to the "invalid user" page configured in webagent.conf
After attempting an authentication with a user that does not exist in the ClearTrust datastore, the user is not properly directed to the "invalid user" page.  The browser appears to hang while attempting to access this page, and may display an operating system-level fault.  If an invalid password is entered for a valid user, the redirection for "invalid password" works correctly.
Redirection does not properly occur to the page specified in webagent.conf.
CauseA code change in the hotfix impacted the agent functioning.
ResolutionApply the hotfix to resolve this issue.  Please contact RSA Technical Support to obtain this hotfix.
WorkaroundA 4.6 agent hotfix post-hotfix and prior to hotfix was applied.
Legacy Article IDa35742