000016665 - Authentication to self-service console fails with good PIN bad tokencode

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016665
Applies ToRSA Authentication Manager AM 7.1
IssueAuthentication to self-service console fails with good PIN bad tokencode.  Auths to an agent are successful
UCM_IDENTITY_SOURCE_RETRIEVE.message
UCM_DATA_NOT_FOUND_EXCEPTION
com.rsa.common.DataNotFoundException: IdentitySource with id = 000000000000000000001000d0011000 doesn't exist in UCM
CauseTime on the system is incorrect.
Legacy Article IDa60408

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