000015908 - APP3.0: Error when applying sp3

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015908
Applies ToAppliance 3.0.2
Current Appliance version 3.0.2.0
IssueError when applying sp3

/usr/local/RSASecurity/RSAAuthenticationManager/ApplianceUpdateLogs/ApplyUpdateStatus/am---3.0.3.0---timestamp.log shows the following error:

(May 20, 2010 10:17:18 AM) : Apply Update Started Update for version - 3.0.3.0

(May 20, 2010 10:17:19 AM) : Apply Update Started Executing Task

(May 20, 2010 10:17:19 AM) : Apply Update Task started successfully - returnCode is a success 0

(May 20, 2010 10:17:19 AM) : Apply Update Monitoring Task started

(May 20, 2010 10:17:19 AM) : Apply Update Monitoring Task Status is CAP_TASK_RUNNING

(May 20, 2010 10:17:48 AM) : Apply Update Monitor CAP Task Status - Task is not running CAP_TASK_FAILED

(May 20, 2010 10:17:48 AM) : Apply Update Monitoring task is not successful - Task State is CAP_TASK_FAILED

(May 20, 2010 10:17:48 AM) : An internal error occurred in Conary

(May 20, 2010 10:17:48 AM) : <font color=red><b>The Appliance encountered an error during the update or rollback process.


Operations Console shows the following error:

internal error occured in conary appliance encountered error during update

apply update monotoring task is not successful task state is CAP_TASK_FAILED

CauseCurrent appliance version shows 3.0.2.0. Factory reset patch (3.0.2.10) needs to be applied on the appliance before applying the SP3 patch.
Resolution

Apply the SP2 factory reset patch, although you don?t need to factory reset the appliance.

 

Once you apply the SP2 factory reset patch, you appliance version will be 3.0.2.10, and you will be able to apply the SP3 patch.
Legacy Article IDa51079

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