000020714 - Assign Token button is grayed out in RSA ACE/Server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020714
Applies ToRSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
RSA ACE/Server 5.2
Microsoft Windows 2000 SP4
Microsoft Windows Server 2003
UNIX (AIX, HP-UX, Solaris, Linux)
2 User promotional packs
IssueAssign Token button is grayed out in RSA ACE/Server
A new user is added to database and a token assigned. The username is misspelled name so deleted. When re-adding deleted user, the assign token is grayed out.
CauseRSA ACE/Server has a 'watchdog' process monitoring the license level of the ACE/Server named 'jsed'. The jsed process has about a 1-minute refresh rate; so if you are at the very limit of your license and you delete a user, you may have to wait 1 minute to be able to add a new user with an assigned token.

You can add user without issue, but the "Assign token ..." button will be grayed out until the next pass of jsed. Wait for a short while and go back in and edit the user record and the "Assign token ..." should now be activated.

On a 2-user promotional pack, this symptom is frequently seen due to the nature of the testing being carried out. However, the same symptom does also appear on any system at the limits of its licensing.
Legacy Article IDa18426

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