000013134 - Authentication Manager 7.1- Cannot access any of the pop-up menus in the Security or Operations Console

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013134
Applies ToAuthentication Manager 7.1 on all platforms
Appliance 3.0
Internet Explorer 7.0
Internet Explorer 6.0
IssueObject doesn't support this property or method

When trying to manage and edit an existing setting within the Security or Operations console, the pop-up menu doesn't work when you right click on the item.

Example:
- Launch the Security Console, from the top menu select Policies/Password Policies/Manage Existing
- Left click on the "Initial RSA Password Policy"
- The pop-up menu doesn't show up.

You will see an error on the bottom left corner of the browser saying "Error on Page". The details of the error will indicate: "Object doesn't support this property or method"

CauseThis is caused because of the Security settings of the browser. The site is not added to the Trusted site list 
Resolution

Add the site to the Trusted Site List following the steps below:
1. From the top menu of the browser, select Tools/Internet Options
2. From the Security Tab select Trusted sites. Click on Sites and add the site to the list.
3. Click Ok and restart the Browser

 

Legacy Article IDa46039

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