000016282 - Appliance 3.0 backup error: There was a problem updating the backup location information

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016282
Applies ToRSA SecurID Appliance 3.0
Create Backup
Configure Backup and restore
IssueCreate backup on remote file server that is windows based.
There was a problem processing your request
There was a problem updating the backup location information.
X There was a problem processing your request
   There was a problem updating the backup location information.
CauseEntering a windows based path name into the Configure Backup and Restore Remote NFS field.  The resulting error is due to the Appliance 3.0 only supporting Remote NFS on Linux.
This error can occur when entering IP address of a TFTP server with a remote path of tftp-root.  Though this may be correct for TFTP, the appliance only backup to a remote NFS server.
This error can also occur when switching FROM remote NFS (after an incorrect IP or Path is entered) once
ResolutionIf the error occurs repeatedly after correct information is entered, stop all RSA Services and restart the Appliance System.  See "APP- How to Power down/Shut Down or Restart the RSA Appliance 3.0" here

If using a windows file server, see
"How to download a backup off of the Appliance V3" here
Legacy Article IDa45703

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