000016820 - Authentication Manager 8.0 Security Console unavailable  several services fail to start

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016820
Cause Host file name does not match the server installed name
ResolutionCorrect the host file entry as follows.
Log on to the Operations Console   https://xxx.xxx.xxx.xxx/oc
Navigate to Administration > Network > Hosts File
Then use Maintenance > Reboot Appliance  (Appliance system generally takes under 10 minutes to reboot)
NotesAuthentication Manager 8.0 DB Services fail to start
only RSA Database Server RSA Administration Server with Operations Console services running
RSA RADIUS Server Operations Console 
RSA Runtime Server
RSA RADIUS Server
RSA Console Server
@@@2013-04-09 23:10:40,568 ERROR [managerExecutor-2] GUILog.traceException(587) | exception:
com.rsa.common.UnexpectedDataStoreException: Unable to get configuration data for scope 0000-Global-0000 and section auth_manager.backup.scheduler.job%
 at com.rsa.ims.configuration.dal.sql.ConfigurationSqlImpl.getConfigData(ConfigurationSqlImpl.java:495)
 at com.rsa.ims.operationsconsole.admin.backup.scheduler.BackupJobUtil.getConfigValuesForScheduler(BackupJobUtil.java:75)
 at com.rsa.ims.operationsconsole.admin.backup.scheduler.manager.AsyncJobManagerImpl.execute(AsyncJobManagerImpl.java:69)
 at sun.reflect.GeneratedMethodAccessor170.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
 at org.springframework.aop.interceptor.AsyncExecutionInterceptor$1.call(AsyncExecutionInterceptor.java:81)
 at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
 at java.util.concurrent.FutureTask.run(FutureTask.java:139)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:909)
 at java.lang.Thread.run(Thread.java:662)
Caused by: org.springframework.dao.DataAccessResourceFailureException: PreparedStatementCallback; SQL [SELECT NAME, VALUE FROM IMS_CONFIG_VALUE WHERE INSTANCE_ID=? AND NAME LIKE ?]; The connection attempt failed.; nested exception is org.postgresql.util.PSQLException: The connection attempt failed.
 at org.springframework.jdbc.support.SQLStateSQLExceptionTranslator.doTranslate(SQLStateSQLExceptionTranslator.java:104)
 at org.springframework.jdbc.support.AbstractFallbackSQLExceptionTranslator.translate(AbstractFallbackSQLExceptionTranslator.java:72)
 at org.springframework.jdbc.support.AbstractFallbackSQLExceptionTranslator.translate(AbstractFallbackSQLExceptionTranslator.java:80)
 at org.springframework.jdbc.support.AbstractFallbackSQLExceptionTranslator.translate(AbstractFallbackSQLExceptionTranslator.java:80)
 at org.springframework.jdbc.core.JdbcTemplate.execute(JdbcTemplate.java:602)
 at org.springframework.jdbc.core.JdbcTemplate.query(JdbcTemplate.java:636)
 at org.springframework.jdbc.core.JdbcTemplate.query(JdbcTemplate.java:665)
 at org.springframework.jdbc.core.JdbcTemplate.query(JdbcTemplate.java:673)
 at com.rsa.ims.configuration.dal.sql.ConfigurationSqlImpl.getConfigData(ConfigurationSqlImpl.java:463)
 at com.rsa.ims.operationsconsole.admin.backup.scheduler.BackupJobUtil.getConfigValuesForScheduler(BackupJobUtil.java:75)
 at com.rsa.ims.operationsconsole.admin.backup.scheduler.manager.AsyncJobManagerImpl.execute(AsyncJobManagerImpl.java:69)
 at sun.reflect.GeneratedMethodAccessor170.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
 at org.springframework.aop.interceptor.AsyncExecutionInterceptor$1.call(AsyncExecutionInterceptor.java:80)
 at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
 at java.util.concurrent.FutureTask.run(FutureTask.java:138)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
 ... 1 more
Caused by: org.postgresql.util.PSQLException: The connection attempt failed.
 at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:150)
 at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:66)
 at org.postgresql.jdbc2.AbstractJdbc2Connection.<init>(AbstractJdbc2Connection.java:125)
 at org.postgresql.jdbc3.AbstractJdbc3Connection.<init>(AbstractJdbc3Connection.java:30)
 at org.postgresql.jdbc3g.AbstractJdbc3gConnection.<init>(AbstractJdbc3gConnection.java:22)
 at org.postgresql.jdbc4.AbstractJdbc4Connection.<init>(AbstractJdbc4Connection.java:30)
 at org.postgresql.jdbc4.Jdbc4Connection.<init>(Jdbc4Connection.java:24)
 at org.postgresql.Driver.makeConnection(Driver.java:393)
 at org.postgresql.Driver.connect(Driver.java:267)
 at java.sql.DriverManager.getConnection(DriverManager.java:582)
 at java.sql.DriverManager.getConnection(DriverManager.java:154)
 at org.springframework.jdbc.datasource.DriverManagerDataSource.getConnectionFromDriverManager(DriverManagerDataSource.java:173)
 at org.springframework.jdbc.datasource.DriverManagerDataSource.getConnectionFromDriver(DriverManagerDataSource.java:164)
 at org.springframework.jdbc.datasource.AbstractDriverBasedDataSource.getConnectionFromDriver(AbstractDriverBasedDataSource.java:149)
 at org.springframework.jdbc.datasource.AbstractDriverBasedDataSource.getConnection(AbstractDriverBasedDataSource.java:119)
 at org.springframework.jdbc.datasource.DataSourceUtils.doGetConnection(DataSourceUtils.java:111)
 at org.springframework.jdbc.datasource.TransactionAwareDataSourceProxy$TransactionAwareInvocationHandler.invoke(TransactionAwareDataSourceProxy.java:214)
 at $Proxy65.prepareStatement(Unknown Source)
 at org.springframework.jdbc.core.JdbcTemplate$SimplePreparedStatementCreator.createPreparedStatement(JdbcTemplate.java:1362)
 at org.springframework.jdbc.core.JdbcTemplate.execute(JdbcTemplate.java:580)
 at org.springframework.jdbc.core.JdbcTemplate.query(JdbcTemplate.java:636)
 at org.springframework.jdbc.core.JdbcTemplate.query(JdbcTemplate.java:665)
 at org.springframework.jdbc.core.JdbcTemplate.query(JdbcTemplate.java:673)
 at com.rsa.ims.configuration.dal.sql.ConfigurationSqlImpl.getConfigData(ConfigurationSqlImpl.java:463)
 at com.rsa.ims.operationsconsole.admin.backup.scheduler.BackupJobUtil.getConfigValuesForScheduler(BackupJobUtil.java:75)
 at com.rsa.ims.operationsconsole.admin.backup.scheduler.manager.AsyncJobManagerImpl.execute(AsyncJobManagerImpl.java:69)
 at sun.reflect.GeneratedMethodAccessor170.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
 at org.springframework.aop.interceptor.AsyncExecutionInterceptor$1.call(AsyncExecutionInterceptor.java:81)
 at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
 at java.util.concurrent.FutureTask.run(FutureTask.java:139)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:909)
 ... 1 more
Caused by: java.net.UnknownHostException: am8-p.lab.cs.rsa
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:195)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
 at java.net.Socket.connect(Socket.java:529)
 at java.net.Socket.connect(Socket.java:478)
 at java.net.Socket.<init>(Socket.java:375)
 at java.net.Socket.<init>(Socket.java:192)
 at org.postgresql.core.PGStream.<init>(PGStream.java:62)
 at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:76)
 at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:66)
 at org.postgresql.jdbc2.AbstractJdbc2Connection.<init>(AbstractJdbc2Connection.java:125)
 at org.postgresql.jdbc3.AbstractJdbc3Connection.<init>(AbstractJdbc3Connection.java:26)
 at org.postgresql.jdbc3g.AbstractJdbc3gConnection.<init>(AbstractJdbc3gConnection.java:24)
 at org.postgresql.jdbc4.AbstractJdbc4Connection.<init>(AbstractJdbc4Connection.java:32)
 at org.postgresql.jdbc4.Jdbc4Connection.<init>(Jdbc4Connection.java:25)
 ... 31 more
Legacy Article IDa61182

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