000016183 - Authentication Manager Replica install fails with error: The data dump file dmp does not exist.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016183
Applies ToRSA Authentication Manager 7.1
Windows 2003 Server
IssueAuthentication Manager 7.1 Replica install finishes with errors pointing to rsa_am_install.log
rsa_am_install.log displays generic error: ProductException: (error code = 601; message="Failure executing E:\Program\SrvApps\RSA Authentication Manager/config/configUtil.cmd, return code=1")
Config_trace.log file displays the actual fault of the failed installation:" com.rsa.replication.SiteValidationException: The data dump file the_Server_name_instance-618427.dmp does not exist."
Cause

When the Manual option is selected during the replica package generation, two files are created:

1. replica_server_name.pkg

2. Primary_server_name_234234.dmp

Both files have to be downloaded and copied to the replica server to install the replica instance. While saving the dmp file a " [1] " is may be added in the actual dmp file name but some browsers, this symptom has been seen if you have generated the replica package and downloaded it before. The FILE SAVE process adds a [1] in the file name in order not to overwrite the existing file.

The replica install process will proceed normally and finish with a message indicating the install has finished with Errors and it points to the log files generated.

The rsa_am_install.log will contain a generic exception at the end of the log: (error code = 601; message="Failure executing E:\Program\SrvApps\RSA Authentication Manager/config/configUtil.cmd, return code=1")

Check Program Files\RSA Security\RSA Authentication Manager\install\logs\config directory for the config_trace.log file. At the end of the log you should see the following error message:" com.rsa.replication.SiteValidationException: The data dump file the_Server_name_instance-618427.dmp does not exist."
ResolutionTo do a successful install of the replica, rename the dmp file and delete the [1] from the file name. This will allow you to avoid this error during the replica installation.
WorkaroundReplica install is done using the Manual option for the data file
Generating the replica package from the Operations Console
Installing Replica Server
Notes

The current documentation can be found on RSA SecurCare Online, note that the documentation set has been revised with the release of service pack 4 updated on Nov 14th 2011.  If an RSA Authentication Manager system is running an earlier version of software you should still use this documentation set and then upgrade your system to service pack 4 where required.

RSA Authentication Manager 7.1 SP4 Release Notes

RSA Authentication Manager 7.1 Administrator?s Guide

RSA Authentication Manager 7.1 Planning Guide

RSA Authentication Manager 7.1 Performance and Scalability Guide

RSA Authentication Manager 7.1 Installation and Configuration Guide

RSA Authentication Manager 7.1 Migration Guide

RSA Authentication Manager 7.1 Help Desk Administrator?s Guide

RSA Authentication Manager 7.1 Getting Started

RSA Authentication Manager 7.1 RADIUS Reference Guide

RSA Authentication Manager 7.1 SP4 Factory Reset Release Notes

RSA Authentication Manager 7.1 SP4 Full Installation Download Verification Guide

RSA Authentication Manager 7.1 Security Best Practices Guide

Hardware Token Replacement Best Practices Guide

RSA Authentication Manager 7.1 Microsoft Active Directory Integration Guide

RSA Authentication Manager 7.1 Basic Exercises

RSA Authentication Manager 7.1 Sample Migration

Volunteer Product Accessibility Template

Web Content Accessibility Guidelines

Legacy Article IDa45560

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