000017093 - Authentication Manager 8.0 does not authenticate or respond to agent time requests

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017093
Applies ToAuthentication Manager 8.0
IssueServer does not respond to agent time requests.
Nothing displayed in the real time authentication monitor, or verbose tracing logs.
Port 5500 TCP and UDP are listening
Valid license is installed and is not expired.
Critical System Event Notifications is configured to notify for Identity Source failures.
Critical System Event Notifications for super administrators is enabled, and LDAP based super administrators exist.
CauseA deadlock situation exists where a thread will get stuck indefinitely if the following conditions are all true:

Authentication is occurring.
LDAP Server is unresponsive for the allowed limit (2 minutes default).
Critical System Event Notifications are enabled for Identity Source Failure.
Critical System Event Notifications are enabled for super admins.
One or more LDAP based super admins exist.
ResolutionA fix is currently being written to address this issue.  At this time a workaround of disabling notifying super admins and populating the list of emails of who to notify is used instead.  Once the fix is available, the super admins checkbox will be able to be re-enabled.
Legacy Article IDa62304