000015451 - An unknown system error occurred

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015451
Applies ToRSA Authentication Manager 7.1 Service Pack 2
Microsoft Windows 2003
IssueAn unknown system error occurred
CauseThis error occurs when trying to configure a new RADIUS server in the RSA Operations Console if the RADIUS Operations Console service is not running.  The main Operations Console (accessed at https://<server.fqdn>:7072/operations-console ) will attempt to make a connection to the RADIUS Operations Console at t3s://server.fqdn:7082 and will generate this error if the background service is not running.
Resolution

Ensure that the RADIUS Operations Console is running before carrying out this operation.

Note:  On Windows the services control panel will report that the service is running before it has completed initialization.  This can give a misleading result where you may think that the service is running but still get the error.  To ensure that the service has completely started run the following command:

                    netstat -ano | find "7082"

The correct result should look like this:

                         TCP          192.168.0.10:7082               0.0.0.0               LISTENING                       9999

  The second column should reflect the IP address of your own server and the last column is a process ID so could be any value.  When the service is not running or not completely started then the command will return no output.

Legacy Article IDa50208

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