|Applies To||Appliance 3.0|
Install new license
Resolve error installing an additional user license.
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License upgrade error:
Required data is missing from command.
|Cause||The error is caused by pointing to an additional license file located with a ZIP file. Note the Appliance 3.0 requires the license files to be contained inside a ZIP file during quick setup. Subsequent license upgrades from within the Security Console GUI require the license XML file to be extracted, and the browser point to the extracted file.|
|Resolution||Remove the <ordernumber_XXXXXX>.XML from the download zip and place in a folder. Point to the file in this folder to install new license.|
|Notes||If there are multiple .xml files in the folder, each needs to be added separately.|
|Legacy Article ID||a45457|