000013742 - Appliance 3.0 additional license error: required data is missing from command.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013742
Applies ToAppliance 3.0
Install new license
Upgrade License
Issue

Resolve error installing an additional user license.


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Required data is missing from command.


License upgrade error:


Required data is missing from command.
CauseThe error is caused by pointing to an additional license file located with a ZIP file.  Note the Appliance 3.0 requires the license files to be contained inside a ZIP file during quick setup.  Subsequent license upgrades from within the Security Console GUI require the license XML file to be extracted, and the browser point to the extracted file. 
ResolutionRemove the <ordernumber_XXXXXX>.XML from the download zip and place in a folder.  Point to the file in this folder to install new license.
NotesIf there are multiple .xml files in the folder, each needs to be added separately.
Legacy Article IDa45457

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