000015409 - Appliance 3.0.4 services do not automatically restart after a reboot RSA service fail to start after reboot

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000015409
Applies ToRSA Appliance 3.0 SP4
patch 18, P18, Patch 20, P20, Patch 28, P28, 3.0.4.28, 3.0.4.30, AM 7.1 SP4 P28, AM 7.1 SP4 Patch 28
IssueAppliance 3.0.4 services do not automatically restart after a reboot RSA service fail to start after reboot
AM services must be manually started manually restarted after applying a patch and after rebooting
Cause/etc/init.d/rsaauthmgr startup script was changed by AM-18075 in 3.0.4.28 (patch 18). This was intended to fix an issue on RHEL, but caused a problem for the RSA Appliance 3.0. 
ResolutionWORKAROUND 1: restart services manually
Logon to the appliance by SSH with the login  emcsrv , when it request the password, supply the OS Password.
sudo su                     when it requests the password, supply the OS Password , this changes the login to the root user 
su rsaadmin             this changes the login to the rsaadmin fileowner user
cd /usr/local/RSASecurity/RSAAuthenticationManager/server      This changes to the directory to start services
./rsaam start all       This starts the RSA Services, notice it starts with dot-slash   


WORKAROUND 2: The file /etc/init.d/rsaauthmgr script will need to be replaced.
Download the updated rsaauthmgr script from: 
https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg01=894125239&arg12=downloaddirect&transaction=signon&quiet=true

use a scp program to copy the file to /tmp , you will need the credentials for emcsrv and its OS Password. 
Logon to the appliance by SSH with the login  emcsrv , when it request the password, supply the OS Password.
sudo su                     when it requests the password, supply the OS Password , this changes the login to the root user 
cp /etc/init.d/rsaauthmgr   /etc/init.d/rsaauthmgr.bkp            this makes a backup of the file
chmod 755 /tmp/rsaauthmgr                     this sets permissions of the file
su rsaadmin                      this changes the login to the rsaadmin fileowner user
cp /tmp/rsaauthmgr  /etc/init.d                 this copies the updated authmgr file to the proper location
NotesNote- A fix for this issue is expected in Appliance 3.0.4.35  (Patch 25) . This issue was designated AM-26432 
Legacy Article IDa61249

Attachments

    Outcomes