000011887 - screen only renders partially  jquery error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011887
Applies ToJavascript shows a jquery 'Unavailable' error an IIS shows a 401.3 error on an Archer directory.
RSA Archer
IssueScreen only partially renders and Archer is unusable.
CauseThis is a permissions on the .js is unavailable. This could be caused by a group policy change or a blocking of js.
ResolutionIf anonymous authentication (either with non-Windows auth or no auth) is used, the default pass-through is IUSR for anonymous authentication.
Right-click on the anonymous in the authentication in IIS and set it to the application pool user instead of IUSR.

This should allow the screen to fully render.
Legacy Article IDa64638