on Jun 14, 2016Article Content
| Article Number | 000011887 |
| Applies To | Javascript shows a jquery 'Unavailable' error an IIS shows a 401.3 error on an Archer directory. RSA Archer |
| Issue | Screen only partially renders and Archer is unusable. |
| Cause | This is a permissions on the .js is unavailable. This could be caused by a group policy change or a blocking of js. |
| Resolution | If anonymous authentication (either with non-Windows auth or no auth) is used, the default pass-through is IUSR for anonymous authentication. Right-click on the anonymous in the authentication in IIS and set it to the application pool user instead of IUSR. This should allow the screen to fully render. |
| Legacy Article ID | a64638 |