000011883 - Sending software token sdtid files via web-based e-mail results in password prompt during attempted import

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011883
Applies To6.1 Windows 2003
2.x Appliance
Software token for Windows 4.1
Issuesoftware token prompting for password when attempt is made to import sdtid file
Causetoken sdtid file was sent to end user using web-based e-mail (i.e. OWA)
ResolutionUse alternative method to deliver/receive sdtid file such as another email application.
Notestoken sdtid file size should be 3kb when initially generated. When sent via some web-based e-mail utilities, token file size as received by recipient is 1 kb, however, when sdtid is received using regular corporate outlook application, file size remains at 3 kb
Legacy Article IDa52106