000015174 - Appliance v3 license in self-extracting executable extracts to six files instead of required zip file

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015174
Applies ToRSA Appliance 3.0
Invalid License
Invalid File
Self-extracting executable license
IssueAppliance v3 license in self-extracting executable extracts to six files instead of required zip file
Resolution

In some cases licenses for the Appliance v3 have been sent out on CD. The CD has a self-extracting executable. When the customer enters the password required, the file extracts to six files instead of the required zip file. Attempting to apply this license fails.

To resolve the issue simply zip up the six files and point the appliance to the zip file.

Notes

In some cases the customer has zipped up the files only to have it fail again. In this case, check the following:

  • ONLY the following six files should be present in the zip file. To check, extract to a temporary folder, as in some cases directories contained in the zip file do not show up until extraction
    • defaultRSAToolbar.cer
    • defaultRSAToolbar.key
    • license.xml
    • sdti.cer
    • server.cer
    • server.key
  • Check that this is a valid Appliance v3 license. Extract and edit the license.xml file. Look for the following three lines:

<license:product>RSA SecurID Appliance</license:product>
<license:productId>AM</license:productId>
<license:productVersion>3.0</license:productVersion>

Legacy Article IDa44370

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