|Applies To||RSA Appliance 3.0|
Self-extracting executable license
|Issue||Appliance v3 license in self-extracting executable extracts to six files instead of required zip file|
In some cases licenses for the Appliance v3 have been sent out on CD. The CD has a self-extracting executable. When the customer enters the password required, the file extracts to six files instead of the required zip file. Attempting to apply this license fails.
To resolve the issue simply zip up the six files and point the appliance to the zip file.
In some cases the customer has zipped up the files only to have it fail again. In this case, check the following:
|Legacy Article ID||a44370|