|Applies To||RSA Software Token For Blackberry 3.0.5|
BES server 4.1.x
|Issue||Restore tokens using RSA IT Policy, RSASecurIDEnableBESBackup, on BES Server.|
Tokens restored using the RSA IT Policy, RSASecurIDEnableBESBackup, causes a prompt for password.
|Cause||BES Server was upgraded from 4.1 to 5.0 SP1, MR2.|
|Resolution||Tokens will need to be re-issued with the retain token information enabled so they retain the original key. Otherwise they would be uniquely keyed and need to be reinstalled by end users. They need only be distributed to the BES Server while retaining the original key. A documentation bug has been opened on this issue with hopes of at least having this flagged in the future.|
|Legacy Article ID||a53556|