000011882 - RSA Software Token 3.0.5 for Blackberry - BES Server upgrade causes corruption to backed up tokens.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011882
Applies ToRSA Software Token For Blackberry 3.0.5
BES server 4.1.x
IssueRestore tokens using RSA IT Policy, RSASecurIDEnableBESBackup, on BES Server.
Tokens restored using the RSA IT Policy, RSASecurIDEnableBESBackup, causes a prompt for password.
CauseBES Server was upgraded from 4.1 to 5.0 SP1, MR2.
ResolutionTokens will need to be re-issued with the retain token information enabled so they retain the original key. Otherwise they would be uniquely keyed and need to be reinstalled by end users. They need only be distributed to the BES Server while retaining the original key. A documentation bug has been opened on this issue with hopes of at least having this flagged in the future.
Legacy Article IDa53556