000011885 - SP3 install fails  Error stopping Database Services or java.io.IOException: entry does not exist in assembly.dat

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011885
Applies ToAuthentication Manager 7.1, AM 7.1
Service Pack 3
Red Hat Linux Advanced Sever 4.X
UNIX Solaris 10
IssueSP3 install fails, Error stopping Database Services or java.io.IOException: entry does not exist in assembly.dat
During a console install, the install fails and rolls back.  "Error stopping Database Services"
Error in AM_HOME/logs/patch_install.log, java.io.IOException: entry fae69378900dfd07d28d3df58c2ef112/md5/d6aa6c5e3f6c1df68b9dbdbc7e8e5ea3 does not exist in /tmp/ismp001/8425369/data/f80a68388ddc987974f28fa7545690f4/1.0.0/assembly.dat
STACK_TRACE: 21
CauseThe zip file was unzipped as root instead of the Authentication Manager file owner.
ResolutionDelete the the unzipped patch and unzip again as the Authentication Manager file owner. (for example rsaadmin)  Re-run the install.
Legacy Article IDa52050

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