000015826 - AM7.1 on Redhat Linux Installation issue  Error: </target directory> is not writable.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015826
Applies ToAuthentication Manager 7.1
Redhat Linux
IssueAM7.1 on Redhat Linux: Installation issue, Error: </target directory> is not writable.

when executing the installation script, it fails with:

RSA Authentication Manager 7.1 - Installer
RSA Authentication Manager Install Location
Please specify a directory or press Enter to accept the default location.
Destination Directory [/usr/local/RSASecurity/RSAAuthenticationManager/] /opt/securid
Press 1 for Next, 2 for Previous, 3 to Cancel or 5 to Redisplay [1] 1
Error: /opt/securid is not writable.

Resolution

Check the /etc/passwd file for the AM account under which AM 7.1 will be run. It must contain a valid shell and home directory for the user specified.

In this particular case, no shell was assigned to the ammgr account in /etc/passwd, i.e:

ammgr:x:501:501::/home/ammgr:/bin/false

The directory specified during installation will be both created and chown by the installer program for the user specified. If /bin/false is set for the shell type, shell access will not be permitted for the user specified, thus it will be unable to create the directory specified for Destination Directory nor can the ownership be written.

Correct this issue by changing /bin/false to a valid shell type, such as /bin/sh, i.e.

ammgr:x:501:501::/home/ammgr:/bin/sh

And re-execute the installation program

Legacy Article IDa46794

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