000015802 - Applying SP2 on Appliance 3.0.2.5 failed

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000015802
Applies ToSecurID Appliance 3.0
IssueApplying SP2 on Appliance 3.0.2.5 failed

(Dec 19, 2009 08:15:06 AM) : Apply Update Task started successfully - returnCode is a success 0

(Dec 19, 2009 08:15:06 AM) : Apply Update Monitoring Task started

(Dec 19, 2009 08:15:06 AM) : Apply Update Monitoring Task Status is CAP_TASK_RUNNING

(Dec 19, 2009 08:16:03 AM) : Apply Update Monitor CAP Task Status - Task is not running CAP_TASK_FAILED

(Dec 19, 2009 08:16:03 AM) : Apply Update Monitoring task is not successful - Task State is CAP_TASK_FAILED

(Dec 19, 2009 08:16:03 AM) : An internal error occurred in Conary

(Dec 19, 2009 08:16:03 AM) : <font color=red><b>The Appliance encountered an error during the update or rollback process.

Cause

The wrong SP2 binary is used for updating Primary. The factory reset SP2 cannot be used to update the Primary server in production.

5634A0-RSA_SP2                                 - Applying this patch to the Primary RSA server

5637A0-RSA_SP2-FactoryReset4A130    - Detached the replica, set it up back to factory state and applied this patch on 12/05/09.

   Replica has not been re attached to the primary.

Resolution

Download the binary 5634A0-RSA_SP2 from securacreonline. Apply the 5634A0-RSA_SP2 for updating Primary server.

Legacy Article IDa49080

Attachments

    Outcomes