Article Content
Article Number | 000015802 |
Applies To | SecurID Appliance 3.0 |
Issue | Applying SP2 on Appliance 3.0.2.5 failed (Dec 19, 2009 08:15:06 AM) : Apply Update Task started successfully - returnCode is a success 0 (Dec 19, 2009 08:15:06 AM) : Apply Update Monitoring Task started (Dec 19, 2009 08:15:06 AM) : Apply Update Monitoring Task Status is CAP_TASK_RUNNING (Dec 19, 2009 08:16:03 AM) : Apply Update Monitor CAP Task Status - Task is not running CAP_TASK_FAILED (Dec 19, 2009 08:16:03 AM) : Apply Update Monitoring task is not successful - Task State is CAP_TASK_FAILED (Dec 19, 2009 08:16:03 AM) : An internal error occurred in Conary (Dec 19, 2009 08:16:03 AM) : <font color=red><b>The Appliance encountered an error during the update or rollback process. |
Cause | The wrong SP2 binary is used for updating Primary. The factory reset SP2 cannot be used to update the Primary server in production. 5634A0-RSA_SP2 - Applying this patch to the Primary RSA server 5637A0-RSA_SP2-FactoryReset4A130 - Detached the replica, set it up back to factory state and applied this patch on 12/05/09. Replica has not been re attached to the primary. |
Resolution | Download the binary 5634A0-RSA_SP2 from securacreonline. Apply the 5634A0-RSA_SP2 for updating Primary server. |
Legacy Article ID | a49080 |