|Applies To||RSA NetWitness NextGen|
RSA NetWitness NextGen 9.5 and above
RSA NetWitness Broker
RSA NetWitness Administrator
Appliance Service Shows Single Disk and in Bad State on Series 3 NWA-200 Brokers
|Issue||Appliance service shows single disk and in bad state on Series 3 NWA-200 RSA NetWitness brokers.|
The appliance service on series 3 NWA-200 brokers shows a single disk and in a bad state.
|Cause||Series 3 NWA-200 Brokers utilize a different RAID controller than other appliances, namely an LSI MegaRAID SAS 9260-4i. The appliance service does not know how to enumerate the 3 drives + hotspare in the RAID5 array, and thus displays a single block device in a bad or unknown state, which represents the RAID virtual drive. This does not necessarily mean that there is a problem with any disk.|
|Resolution||This is a known issue with the appliance service, and has been fixed in 18.104.22.168.|
If in doubt of your appliance's disk state, please contact RSA Support to confirm the state of the disks.
|Legacy Article ID||a58858|