000011971 - Report definitions are missing in RSA NetWitness Informer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011971
Applies ToRSA NetWitness Informer
RSA NetWitness Informer
RSA NetWitness Informer
RSA NetWitness Informer
IssueInformer Report Definitions Missing
It has been found that the Define->Reports reports library can come up empty.
CauseThis issue is due to the report definition XML file becoming corrupt. To rectify the issue, you must copy an older version of the file into the current file.
Resolution Follow these steps to update the file with the backup version:

1. Establish an RDP or local Windows session on the Informer appliance.
2. Navigate to C:\Inetpub\wwwroot\NwReporterWeb\config\ or D:\Inetpub\wwwroot\NwReporterWeb\config\
3. Open the rdgroups.xml file in a text editor.
4. Navigate to C:\Inetpub\wwwroot\NwReporterWeb\config\snapshots\<date of previous day>\<last folder>\ or D:\Inetpub\wwwroot\NwReporterWeb\config\snapshots\<date of previous day>\<last folder>\
5. Open the rdgroups.xml file in this location and perform a copy all.
6. In the text editor for the current file perform a select all and paste to paste the contents of the backup into the current.
7. Save and close the C:\Inetpub\wwwroot\NwReporterWeb\config\rdgroups.xml  or D:\Inetpub\wwwroot\NwReporterWeb\config\rdgroups.xml file.
8. Restart the Informer service.

At this time you should be able to view the report definitions library via the web interface of Informer.
Legacy Article IDa58653