000011984 - Appliance 3.0 quick install fails

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011984
Applies ToAppliance 3.0
Quiick install fails
Issue

The following was taken from the Config_trace log:

10 Nov 14:50:20.095 ERROR - Main Thread - config.ConfigUtil - Failed configuration command execution
com.rsa.installfwrk.config.exception.ConfigurationException: Failed configuration command execution
at com.rsa.installfwrk.config.ConfigEngine.execute(ConfigEngine.java:223)
at com.rsa.installfwrk.config.ConfigUtil.runConfig(ConfigUtil.java:53)
at com.rsa.installfwrk.config.ConfigUtil.main(ConfigUtil.java:35)
Caused by: com.rsa.installfwrk.common.command.exception.CommandException: Error Running RADIUS Registration Command
at com.rsa.installfwrk.thirdparty.radius.config.command.RegisterRadiusServerCmd.executeRemoteCommands(RegisterRadiusServerCmd.java:35)
at com.rsa.installfwrk.common.command.RemoteCommandBase.execute(RemoteCommandBase.java:49)
at com.rsa.installfwrk.config.ConfigEngine.execute(ConfigEngine.java:185)
... 2 more

Caused by: com.rsa.license.LicenseException: [RADIUS_LICENSE_VOILATION] RADIUS feature is not license
at com.rsa.authmgr.internal.admin.radius.impl.util.RadiusLicenseCheck.checkRadiusLicense(RadiusLicenseCheck.java:102)
at com.rsa.authmgr.internal.admin.radius.impl.RadiusServerAdministrationImpl.add(RadiusServerAdministrationImpl.java:176
at com.rsa.authmgr.internal.admin.radius.impl.RegisterRadiusServerAdministrationImpl.registerRadiusServer(RegisterRadiusServerAdministrationImpl.java:164)
at com.rsa.authmgr.admin.radius.RegisterRadiusServerCommand$Executive.execute(RegisterRadiusServerCommand.java:207)
at com.rsa.authmgr.admin.radius.RegisterRadiusServerCommand.performExecute(RegisterRadiusServerCommand.java:106)
at com.rsa.command.LocalTarget.executeCommand(LocalTarget.java:75)


zip file contains the license had 2 license files. When the customer ordered his appliance, he also order an extra feature so a stack license was include.
The installer pick up the wrong license .xml file
ResolutionTo fix the problem we removed the stack license from the ZIP file. Returned the Appliance to factory default (ref. page 143 in the Appliance owners guide)
Ran Quick install again. This time it finished. Finally we took the stack license and added it thru the Security console to get the added feature that he customer ordered
Legacy Article IDa48498

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