000011990 - RADIUS authentication fails and no log entries appear in the Activity Log Monitor

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011990
Applies ToRSA RADIUS Server 6.1

Where logging and tracing are enabled, the RSA RADIUS log file (where the filename is based on the date format yyyymmdd e.g. 20111126.log) shows:

Warning -- RSA Client entry (clientname)  contains no shared secret; packet will be silently discarded

(note: this will not show at the default log/trace levels)

In the RADIUS Statistics, Silent Discards is incrementing
CauseThe RADIUS Shared Secret in the RSA RADIUS Server is blank.

Configure a RADIUS Shared Secret for the RADIUS client in the RSA RADIUS primary and publish to force replication to any configured replicas.

e.g. open RSA Authentication Manager Host Mode | Remote Mode > select RADIUS > select Manage RADIUS Server - in the right-hand pane double click RADIUS Clients to view the RADIUS Clients, double click the RADIUS Client hostname and update the Shared Secret (in the Edit RADIUS Client window)

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