000012010 - RKM Java Client: Unable to persist Reg file Error:-57 LockBox::containsItem: Unknown error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000012010
Applies ToRSA Key Manager Java Client 2.5 or later
IssueRKM Java Client: Unable to persist Reg file,Error:-57 LockBox::containsItem: Unknown error
RKM Java Client output:

com.rsa.kmc.KMException: com.rsa.kmc.KMException: Unable to persist Registration File
...
Caused by: com.rsa.kmc.KMException: com.rsa.kmc.KMException: Unable to persist Registration File
        at com.rsa.kmc.KMConfig.d(Unknown Source)
        at com.rsa.kmc.KMConfig.a(Unknown Source)
        at com.rsa.kmc.KMConfig.<init>(Unknown Source)
...
Caused by: com.rsa.kmc.KMException: Unable to persist Registration File
        at com.rsa.kmc.w.aw.a(Unknown Source)
        at com.rsa.kmc.w.aw.a(Unknown Source)
        ... 5 more
Caused by: com.rsa.kmc.w.bk: Unable to retreive entries from LockBox
        at com.rsa.kmc.core.client.Store.b(Unknown Source)
        at com.rsa.kmc.core.client.Store.e(Unknown Source)
        at com.rsa.kmc.core.client.Store.<init>(Unknown Source)
        ... 7 more
Caused by: java.lang.Exception: Error: -57 LockBox::containsItem : Unknown error code.
        at com.emc.clb.clbBridge.clbBridgeJNI.LockBox_containsItem(Native Method)
        at com.emc.clb.clbBridge.LockBox.containsItem(LockBox.java:59)
        at com.emc.clb.LockBox.containsItem(LockBox.java:616)
        ... 10 more
CauseThis can be caused by incomptaible lockbox libraries being used.  RKM Client 2.7.x uses CST 2.0, so CST 2.0 libraries should be used.  If CST 1.1.1.5 libraries are used, for example, errors are expected.
ResolutionMake sure the right lockbox libraries are being used.  For example, RKM Client 2.7.x uses CST 2.0, so CST 2.0 libraries should be used.  Check that the PATH environment variable does not include a directory where CST 1.1.1.5 libraries are located.
Legacy Article IDa53443

Attachments

    Outcomes