000031274 - AAH: Invalid IP address in Case Management Case

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031274
Applies ToRSA Product Set: Adaptive Authentication (Hosted)
RSA Version/Condition: v11
Platform: all
O/S Version: all
IssueA case viewed using either the Case Management Back Office application, or via the Case Management API, has an IP address that is in an incorrect format or has an unexpected value.
CauseThe IP address that is shown as the source of an authentication for Case Management is the value that was sent by the application to RSA in the Web Services (SOAP) request (deviceRequest structure's ipAddress parameter).  RSA Adaptive Authentication will not check that the ipAddress parameter is in the correct format for an IP address.
ResolutionCheck that your application is always inserting a valid IP address in the ipAddress parameter of every deviceRequest structure, when building SOAP requests to send to RSA Adaptive Authentication.