000011992 - RSA Appliance backup encountered an error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011992
Applies ToSecurID Appliance 3.0
Redhat Linux 5.1
IssueRSA Appliance backup encountered an error
Backup gives misleading error "The appliance backup encountered an error."

Log on to the Operations Console as a Super Admin.
Click Maintenance > Backups > Create Backup.
Click Backup.
Verify that the backup was created. Click Maintenance > Backups > Restore from Backup, and verify that the backup is listed on the page.
Backup starts like this:
Each task is displayed on this screen as it is processed. Once the main task is completed the done button is displayed. The appliance is being backed up...
Stopping the RADIUS services...
Exporting the database...
Thu Sep 24 11:44:53 EDT 2009
Export the user credentials.
Export the database.
.Export: Release - Production on Thursday, 24 September, 2009 11:44:55
.Copyright (c) 2003, 2007, Oracle. All rights reserved.
.. . exported "SYSTEM"."REPCAT$_USER_AUTHORIZATIONS" 0 KB 0 rows
.. . exported "SYSTEM"."REPCAT$_USER_PARM_VALUES" 0 KB 0 rows
.. . exported "SYSTEM"."SQLPLUS_PRODUCT_PROFILE" 0 KB 0 rows
.. . exported "TSMSYS"."SRS$" 0 KB 0 rows
.Master table "SYS"."IMS_DB_BACKUP_20090924114454" successfully loaded/unloaded
.Dump file set for SYS.IMS_DB_BACKUP_20090924114454 is:
. /var/backups/staging/BACKUP.dump
.Job "SYS"."IMS_DB_BACKUP_20090924114454" successfully completed at 11:46:30
Thu Sep 24 11:46:31 EDT 2009
Backing up the appliance...
The appliance backup encountered an error.

Starting the RADIUS services...

ResolutionThis has been reported as defect AM-13981. The error at the end of the output is misleading and can be ignored. This has been resolved in 7.1 SP2. If you run the backup second time, the error will not appear.
Legacy Article IDa48480