000011956 - APP3.0 backup to NFS  'Backup fatal error.'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011956
Applies ToSecurID Appliance 3.0.3
Redhat Linux Rpath

Error from log:

"Backing up the appliance.

The appliance backup encountered an error.


Backup fatal error.

Starting the RADIUS services."

The backup itself seems to be OK

The NFS Server has more backups than the configured value for "Maximum Number of Backups" 
If the number of backups exceeds the maximum limit, it renames the oldest backup and creates the new one. The error on Appliance is misleading.
CauseA Windows based NFS Server was used, many have compatibility or performance issues with the RSA Appliance
ResolutionWorkaround: Manually delete the oldest backups from the NFS Server, until there is one less than the maximum number of backups. Make sure permissions for read, write, change, delete are available. Create a batch file on Windows NFS server which will check for number of backups and deletes the oldest backup if the number of backups reaches maximum limit.
The error message does not appear if a UNIX-based NFS Server is used.
Legacy Article IDa52836