000011943 - AXM Webserver Agent - url_exculsion application is not accessible dispatcher/aserver is shutdown

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011943
Applies ToRSA Access Manager 4.7 Agent for IIS
RSA Cleartrust 4.5 / 4.6 Agent for IIS
Issueurl_exculsion application is not accessible when dispatcher/aserver is shutdown

Under the scenario where two applications are hosted on the same web server the following conditions will be true

1) one application is protected under SSO

2)  the second application is not protected under SSO.

3) The second application is unprotected via the agent setting   cleartrust.agent.url_exclusion_list= 

Whenever the cleartrust dispatcher is shut down, the second application also becomes inaccessible and a user will receive a message:  "you are not authorized to view this page"

ResolutionThis issue has been resolved in later builds of the Cleartrust 4.6 agent.  Contact RSA Customer Support and request hotfix  or later for the ClearTrust Agent 4.6 for IIS
This issue has been resolved in Access Manager 4.7 agent.  Access Manager agent 4.7 is avalable from Secure Care On Line 
NotesThis fix was not ported to agents below 4.6, you must therefore either patch your 4.6 agent or use the newer 4.7 agent where this is not an issue.
Legacy Article IDa34638