000011949 - SP3 installation fails if all services are stopped

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011949
Applies ToSP3
RSA SecurID Appliance
RSA Authentication Manager
Linux
Windows
Failed to get the type of this replication site.
Replication health check failed. Verify replication before proceding.
IssueResolve replication health check on standalone primary when SP3 fails to install
Install, com.installshield.rsa.ippi.install.actions.product.ReplicationPreReqAction, msg1, Performing prerequisite checks on replication deployment health
Install, com.installshield.rsa.ippi.install.actions.product.ReplicationPreReqAction, err, Failed to get the type of this replication site.
Install, com.installshield.rsa.ippi.install.actions.product.ReplicationPreReqAction, err, Replication health check failed. Verify replication before proceding.
CauseNOT all RSA Services are stopped by the installer, only nodemanager and OC as Pre Req checks verify replication is running.
Notes

The SP3 release notes state that your server must be running to apply the SP3 update.  See SP3 Release notes here

3. Make sure that Authentication Manager is running. During the installation, the installer stops services that are not required for the installation.

Legacy Article IDa50850

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