000011965 - Unable to protect a single page when the folder is defined as an application

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000011965
Applies To

RSA Authentication Agent 7.0 for Web


Windows 2008


Error: "Page cannot be displayed"

Issue

Unable to protect a single page when the folder is defined as an application


SecurID protection does not work if a file that is under an application


pages are not populated properly in the IIS Metabase

Resolution

Download Metabase explorer to see the Metabase contents of IIS. You can download iisresourcetoolkit from Microsoft that will provide the Metabase Explorer. You will notice that different protected pages are in different application folders. Copy all files into same application folder.

Legacy Article IDa56214

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