000011964 - Cannot log in to Security or Operations Console after SP2 upgrade

System internal error, there was a problem processing your request, please contact your system admin

[weblogic.servlet.internal.WebAppServletContext@d72ac9 - appName: 'console-ims', name: 'console-ims.war', context-path: '/console-ims'] Servlet failed with Exception java.lang.NoClassDefFoundError: com/rsa/ui/common/security/csrf/shared/NonceManager

<User defined listener com.rsa.ui.common.security.csrf.CSRFSessionListener failed: java.lang.NoClassDefFoundError: com/rsa/ui/common/security/csrf/shared/NonceManager. java.lang.NoClassDefFoundError: com/rsa/ui/common/security/csrf/shared/NonceManager

On an Appliance 3.0:
To restore the Security Console:

1. Open an SSH session and login as emcsrv
2. Issue the following commands:

sudo su - rsaadmin
cd /usr/local/RSASecurity/RSAAuthenticationManager/server
./rsaam stop all
cd /usr/local/RSASecurity/RSAAuthenticationManager/server/config
cp config.xml configbackup.xml
cd /usr/local/RSASecurity/RSAAuthenticationManager/utils
./rsautil manage-config -a regenerate
cd /usr/local/RSASecurity/RSAAuthenticationManager/server
./rsaam start all

Once services are started you should be able to log in to the Security Console.

To Restore the Operations Console:

1. Open an SSH session and login as emcsrv
2. Issue the following commands:

sudo su - rsaadmin
cd /usr/local/RSASecurity/RSAAuthenticationManager/utils
./rsautil manage-oc-administrators -a create

You will be prompted for Super Admin credentials, then for a new OC admin username and password. Once this user is created use it to log in to the Operations Console

 

In Windows:   To restore the Security Console:

1. Stop RSA services
2. Backup the config.xml located in:  c:\Program Files\RSA Security\RSA Authentication Manager\server\config
3. Change directory to the utils directory:  cd c:\Program Files\RSA Security\RSA Authentication Manager\utils

4. Run the following command: rsautil manage-config -a regenerate

5. Start RSA services
Once services are started you should be able to log in to the Security Console.

 

To Restore the Operations Console:

1. Change directory to the utils directory:   cd c:\Program Files\RSA Security\RSA Authentication Manager\utils
2. Issue the following command:    rsautil manage-oc-administrators -a create

You will be prompted for Super Admin credentials, then for a new OC admin username and password.
Once this user is created use it to log in to the Operations Console