Article Content
Article Number | 000011964 |
Applies To | RSA Authentication Manager 7.1 SP2 SecurID Appliance 3.0 |
Issue | Cannot log in to Security or Operations Console after SP2 upgrade System Internal Error Security Console will not open System internal error, there was a problem processing your request, please contact your system admin Cannot log into Operations Console Security Console shows no login [weblogic.servlet.internal.WebAppServletContext@d72ac9 - appName: 'console-ims', name: 'console-ims.war', context-path: '/console-ims'] Servlet failed with Exception java.lang.NoClassDefFoundError: com/rsa/ui/common/security/csrf/shared/NonceManager <User defined listener com.rsa.ui.common.security.csrf.CSRFSessionListener failed: java.lang.NoClassDefFoundError: com/rsa/ui/common/security/csrf/shared/NonceManager. java.lang.NoClassDefFoundError: com/rsa/ui/common/security/csrf/shared/NonceManager |
Cause | Installing the SP2 patch as a different user than the original install sometimes causes the config.xml to fail to be updated correctly. The Operations Console Administrators are also not migrated and will need to be recreated. |
Resolution | On an Appliance 3.0:
To Restore the Operations Console:
In Windows: To restore the Security Console:
To Restore the Operations Console:
|
Notes | Log messages above are located in: Windows: c:\Program Files\RSA Security\RSA Authentication\ Manager\server\servers\<machine name>_server\logs\<machine name>_server.out Appliance: /usr/local/RSASecurity/RSAAuthenticationManager/server/servers/<machine name>_server\logs\<machine name>_server.out |
Legacy Article ID | a48415 |