000013893 - Applying hotfix to Endpoint Enforce Agents

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013893
IssueQuestions on applying Endpoint Enforce Agent Hot Fixes for 9.5 and up.
Question on Installing agent  patches: When do  I need to copy patch to the <Drive Letter>:\RSA\patches\agent  folder (located on the EM)
Do I need to generate  a new Endpoint Agent Enforce agent msi, after Service Pack and Hot Fix installed on existing system?
ResolutionAnswer: It depends on what is included in the Hot Fix/Service Pack. If the patch contains an .msp file, then you need to copy the file to the patch folder prior to clicking the "Deploy Agent Patch Button"
Answer: Yes for future Endpoint Enforce Agent Deployments, it is best to generate a new agent.msi package
Legacy Article IDa63324

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