000011734 - Issue Software token error on Software Tokens Files Job

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011734
Applies ToRSA Software Token
RSA Software Token for Blackberry
Authentication Manager 7.1
Add New Issue Software Token Files Job
Select Tokens
Your search criteria resulted in zero tokens
Remember, tokens must be assigned to users before they can be issued.
IssueIssue Software Token
 There was a problem processing your request.
Your search criteria resulted in zero tokens. Adjust your search criteria accordingly.
Remember, tokens must be assigned to users before they can be issued.
CauseInadvertantly input a non software token serial number in the search Criteria.  For example mistakenly inputing a SID800 serial number
ResolutionEnsure that a Software Token record has been assigned to the user and that the software token serial number is input correctly.
WorkaroundThis error is seen in the Security Console > Authetnication > SecurID Tokens > Distribute Software Tokens Job > Add New Issue Software Token Files > Job Select Tokens
Legacy Article IDa45006

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