000011737 - Different Hardware Error while installing OS Updates

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011737
Applies ToenVision
OS Updates
Windows Updates
IssueError while installing OS Updates
Received error "This KB911280 is for a different hardware platform" when trying to install a MS KB Patch.
ResolutionThis will happen if you are installing the 32bit version of the patch on a 64bit version of Windows or vice versa.  On the MS web site download page you need to click on the "Click here to view all platforms and languages" to see the 64 bit patch.
Legacy Article IDa47616