|Applies To||Authentication Manager 7.1 AM 7.1 SP4 APP3.0.4|
2003 Server SP2
RSA SecurID Appliance 3.0
|Issue||Unable to authenticate to Authentication Manager 7.1 SP4 or RSA SecurID Appliance 3.0.4 via RADIUS|
RADIUS logging shows the following errors: <RSA_HOME>/radius/<date>.log e.g. ../radius/20130913.log
Authentication Activity Monitor shows no traffic, RADIUS - RADIUS Statistics - RADIUS Client Statistics shows Rejects
|Cause||The node secret for RADIUS server needs to be recreated|
|Resolution||To correct this issue, first back up the Auth Manager database via the Operations Console. |
Next, delete the RADIUS server, either through the Security Console (RADIUS > RADIUS Servers) or Operations Console (Deployment Configuration > RADIUS > )
Now reconfigure the RADIUS server.
On the RADIUS server that was just removed, follow the steps below for your platform.
The RADIUS server is listed in the Operations and Security Consoles.
NOTE: Optionally remove RADIUS servers, replica then primary, from Security console - RADIUS -Servers, then go to Operations Console and Configure RADIUS Server, primary 1st.
|Legacy Article ID||a48349|