000013111 - AMX webtier self-service log off The server encountered an unexpected condition which prevented it from fulfilling the request

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013111
Applies Toauthentication manager express
web tier
console-selfservice
Issuelog out of self service console web tier
on logout of web tier self-service console get message "The server encountered an unexpected condition which prevented it from fulfilling the request"
The server encountered an unexpected condition which prevented it from fulfilling the request
Resolution

Check that the system time of the AMX server and the system time of the web tier machine are both correct. When there is a time

differential between the two, this condition can occur.

Legacy Article IDa57714

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