000012333 - Issue with RRM after renewing ssl server certificates

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012333
Applies ToRSA Registration Manager 6.8
RSA Registration Manager
RSA Certificate Manager
IssueIssue with RRM after renewing ssl server certificates

after renewing certificate. can't issues certificate.

"SRC not found unable to locate member or object."

CauseOn the RCM, the ssl certificate requests were approved using Certificate Operations instead of RCM Administrator Operations workbench
ResolutionApprove RRM SSL certificate request under RCM Administrator Operations workbench

Follow the procedure outlined in the RSA Certificate Manager Administrators Guide under "Installing RSA Registration Manager and RSA Keon WebSentry".
WorkaroundRenewed RRM Server certificates from Administrator Operations workbench
Legacy Article IDa52362

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