000012368 - Cannot log into the Security Console. Error is 'authentication error' and 'session expired' and 'please try again' in RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 16, 2019
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Article Number000012368
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Receiving the following errors when logging into the Security Console:

  • Authentication error
  • Session expired
CauseThe link was an invalid copy of a redirection.
ResolutionType (do not copy) the valid link. For example, https://fully.qualified.name:7004/console-ims/
Legacy Article IDa64428