|Applies To||RSA SID800 SecurID Token|
RSA SecurID SID800 Authenticator (USB token)
RSA Card Reset Utility (CRU)
Microsoft Windows Server 2003 (x64), R2, SP2
|Issue||Issue with RSA Middleware and resetting SID800 tokens|
We are experiencing problems with different versions of the Middleware. Cannot run the RSA Card Reset Utility to reset tokens with this version of the Middleware installed. It either doesn?t recognize the token, or errors out during the reset process. We end up either having to uninstall the Middleware and then reset the token, or revert back to Middleware 3.0.1 to reset the token.
|Resolution||To use the RSA Card Reset Utility (CRU), install on a system that does not have the RSA Authentication Client or Middleware installed.|
|Legacy Article ID||a57919|