000012369 - Issue with RSA Middleware and resetting SID800 tokens

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012369
Applies ToRSA SID800 SecurID Token
RSA SecurID SID800 Authenticator (USB token)
RSA Card Reset Utility (CRU)
RSA Middeware
Microsoft Windows Server 2003 (x64), R2, SP2
IssueIssue with RSA Middleware and resetting SID800 tokens
 We are experiencing problems with different versions of the Middleware. Cannot run the RSA Card Reset Utility to reset tokens with this version of the Middleware installed. It either doesn?t recognize the token, or errors out during the reset process. We end up either having to uninstall the Middleware and then reset the token, or revert back to Middleware 3.0.1 to reset the token.
ResolutionTo use the RSA Card Reset Utility (CRU), install on a system that does not have the RSA Authentication Client or Middleware installed.
Legacy Article IDa57919

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