000014481 - Appliance scan results in error ' The Appliance encountered an error during the update process.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014481
Applies ToAppliance Scan for updates
SecurID Appliance 3.0.3
Appliance
IssueAppliance scan results in error " The Appliance encountered an error during the update process.
The Appliance encountered an error during the update process.
InvalidCAPReturnCodeException The Delete Rollback for the appliance failed with error 8202
Error 8202
Resolution Open an SSH session to the primary and log in as emcsrv

sudo su - root

cd /var/lib/conarydb/rollbacks

rm status

 

You can now scan for updates again

Legacy Article IDa53898

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