000012261 - How to Bootstrap Datacenter agent to 64-bit target machines if unsuccessful

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012261
Applies ToRSA DLP Datacenter 8.x, 9.x
RSA DLP Datacenter Site Coordinator
32-bit Site Coordinator
64-bit Target machine
IssueHow to Bootstrap Datacenter agent to 64-bit target machines if unsuccessful
The boostrapping of the 64 bit machine would fail with Datacenter scan error code 7006
Resolution

If the Site Coordinator is running a 32-bit OS (Win 2k3 / Win 2k8 or XP / Vista / Win 7), you can bootstrap an agent with a 32 bit but not a 64 bit (Windows 2k3 / Win 2k8 / Win 7).

If the Site Coordinator is running a 64-bit OS (Win2k3 / Win 2k8), you can boostrap an agent with 32- or 64-bit (Windows 2k3 / Win 2k8 / Win 7)

The same is applicable for bootstrapping of agent from Enterprise Coordinator to Site Coordinator.

If you have the Site Coordinator already installed on a 32-bit machine and would like to carry on with scanning the 64-bit machines with no additional infrastructure changes, manually install the agents on the 64 bit machines (as permanent agents). Please refer to deploying or manually installing permanent Datacenter agent .

 

Legacy Article IDa40645

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