000012260 - Scanning mapped drives in Datacenter

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012260
Applies ToRSA DLP Datacenter 8.x, 9.x
IssueTo identify that mapped drives can not be scanned in Datacenter
ResolutionAgent scan groups scan ONLY fixed drives on target machines. Mapped drives are not considered as fixed drives and are skipped during an agent scan.

In Grid scan groups, when specifying paths to scan, you can include full paths or UNC paths, but not mapped drives. (Mapped drives are valid only for the session of the user that creates them and therefore can not be used)

Workaround for Grid scans: Use UNC paths to the drive that needs to be scanned
Legacy Article IDa40766