000012263 - Error 'Language values failed to find token with key xxx' displayed in an RSA NetWitness Informer report

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012263
Applies ToRSA NetWitness NextGen
RSA NetWitness NextGen 9.6 and above
RSA NetWitness Concentrator
RSA NetWitness Hybrid
RSA NetWitness Broker
RSA NetWitness Informer
IssueError "Language values failed to find token with key xxx" displayed in an RSA NetWitness Informer report.
When viewing a report from Informer, an error message "Language values failed to find token with key xxx" appears where xxx is a custom meta key name.
CauseOnly a part of downstream appliances is updated with the index key. The missing key may also affect other custom keys above it.
ResolutionTo resolve the issue, update every downstream appliance with all custom meta keys and restart the service.
Legacy Article IDa58845

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