000012312 - ICAP Error: An error occurred while performing an ICAP operation. Connection failure. Could not send data due to dropped connection by the ICAP server.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012312
IssueICAP Error: An error occurred while performing an ICAP operation. Connection failure. Could not send data due to dropped connection by the ICAP server.
Network capture shows that the ICAP server sent a reset (RST) to the proxy server
Resolution
WorkaroundStarting with DLP 9.6 the ICAP server will abort the connection to the web proxy when the file size exceeds 50M
NotesThe maximum matched content size is 50M so larger files will not generate matched content. It is not recommended to go higher than 100M since memory limits of the ICAP will be exceeded.
Legacy Article IDa62460

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