000012255 - Migration fails during the scan phase  no errors  it just hangs at 'processing please wait'.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012255
Applies ToRSA Authentication Manager 8.0
Virtual Appliance
Microsoft Windows XP
Microsoft Internet Explorer 8.0
IssueMigration fails during the scan phase, no errors, it just hangs at "processing please wait".
CauseThe exact cause of this issue may not be accurately known as its very difficult to reproduce and the failure is inconsistent.  It may also be limited to large files on a relatively slow network using Microsoft Internet Explorer.
ResolutionThis issue is under investigation for fixing in RSA Authentication Manager 8.0 Patch 1.  Please reference defect AM-26224.  As a workaround use a different browser such as Chrome or Firefox for the migration.
Legacy Article IDa61053