000013683 - AM 7.1 SP4 Patch 11 unable to access token statistics page

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013683
Applies ToAuthentication Manager 7.1 SP4 Patch 11
sp4 patch 11
IssueView token statistics page after installing sp4 patch 11
Installed SP4 Patch 11. Token statistics page fails to load with error
server log shows 'No action instance for path /TokenStats could be created'

RSA_AM_HOME/server/logs/machine_name_server.log

 

####<Feb 15, 2012 11:06:27 AM MST> <Notice> <Stdout> <naut01ed000.corp.prv> <naut01ed000_server> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1329329187472> <BEA-000000> <@@@2012-02-15 11:06:27,466, [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'], (RequestProcessor.java:283), org.apache.struts.action.RequestProcessor, ERROR, No action instance for path /TokenStats could be created
java.lang.IllegalAccessException: Class org.apache.struts.util.RequestUtils can not access a member of class com.rsa.authmgr.web.console.action.AMConsoleBaseAction with modifiers ""
 at sun.reflect.Reflection.ensureMemberAccess(Reflection.java:65)
 at java.lang.Class.newInstance0(Class.java:344)
 at java.lang.Class.newInstance(Class.java:303)


No action instance for path /TokenStats could be created
The Security Console reports an Error: "Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request."
ResolutionThis is a known issue in SP4 patch 11. Current workaround is to use patch 10 and wait for a patch which fixes this, or do not access token statistics page
NotesNOTE: case c12323721 was where this was reported to submitter, recreated in house.  An Engineering bug has been logged against this failure and is currently being worked on.
Legacy Article IDa57349

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