000017616 - After changing RSA Authentication Manager 8.X virtual host information  CT-KIP token provisioning fails.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017616
Applies ToRSA Authentication Manager 8.0
RSA Authentication Manager 8.1
Virtual Host
CT-KIP
IssueAfter changing RSA Authentication Manager 8.X virtual host, CT-KIP token provisioning fails
After changing the virtual host name (Deployment Configuration > Virtual Host and Load Balancing) the CT-KIP Activation URL still shows the old virtual hostname.
CauseWhen changing the virtual host name, that change is not pushed out to update the Dynamic Seed Provisioning Configuration information.
Resolution

To resolve this:

Login to the primary Security Console and select Setup > System Settings.  Click the Tokens link.  Update the Dynamic Seed Provisioning Configuration section to have the updated FQDN then click Save.

Legacy Article IDa66097

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