000025491 - After filling out license activation / end-user registration form  customer receives return email containing the required decrypt for either token seed records or an RSA ACE/Server license

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025491
Applies ToDecrypt
End user registration
Token seed records
License
IssueAfter filling out license activation / end-user registration form, customer receives return email containing the required decrypt for either token seed records or an RSA ACE/Server license
The decrypt failed as shown in the following example:

   A:\>324939-210-1.exe
   PKSFX(R)  Version 6.0  FAST!  Self Extract Utility for Windows
   Copyright 1989-2002 PKWARE Inc.  All Rights Reserved.
   PKUNZIP Reg. U.S. Pat. and Tm. Off.

   Extracting files from .ZIP: A:\324939-210-1.exe

   PKZIP: (W13) Warning! Skipping encrypted file: 324939-210-1.ASC
   PKZIP: (E9) No file(s) found
ResolutionHere are instructions for decrypting seed records once the user receives the password:

1. Open up a Command Prompt window or in Windows, click Start and then click Run

2. Enter the executable filename found on the floppy diskette with a parameter '-password' and the hit <enter> key (for example, a:\324939-210-1.exe -password)

3. The following will be seen:

   A:\>324939-210-1.exe -password
   PKSFX(R)  Version 6.0  FAST!  Self Extract Utility for Windows
   Copyright 1989-2002 PKWARE Inc.  All Rights Reserved.
   PKUNZIP Reg. U.S. Pat. and Tm. Off.

   + Decrypting Encrypted files

   Extracting files from .ZIP: A:\324939-210-1.exe

   Password?

4. Enter the decrypt password and click the <enter> key

5. The decrypted file should be extracted to the a:\

NOTE: If this process does not decrypt the license or token seed records, contact RSA Security Customer Support and request assistance.
Legacy Article IDa22060

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